Legal

Refund & Cancellation Policy

Effective Date: February 24, 2026

Company: ParcelPal.in (ONEFINEXUS PRIVATE LIMITED)

Scope

This Refund & Cancellation Policy applies to all transactions conducted through the ParcelPal platform (www.parcelpal.in), including payments made by buyers to travelers and platform fees collected by the Platform.
By using the Platform, you agree to abide by this policy in its entirety.

Connection fees are non-refundable: The connection fee paid by each party (buyer and traveler) is strictly non-refundable once paid, regardless of the outcome of the transaction.
Product payments settled directly: Since product payments are settled directly between the buyer and the traveler outside the Platform, the Platform does not process refunds for product purchases. Any product-related refund must be arranged directly between the buyer and the traveler.
Disputes: If a dispute arises, the Platform may assist with mediation at its sole discretion, but the Platform is not responsible for refunding any amount exchanged directly between users.
KYC fee: The one-time KYC verification fee of ₹50 is non-refundable under all circumstances.

Before delivery request acceptance: If a buyer cancels their request before any traveler has accepted the order, no charges apply.
After delivery request acceptance, before connection fee payment: If a buyer or traveler cancels after a delivery request has been accepted but before paying the connection fee, no charges apply beyond any fees already paid.
After connection fee payment: Once the connection fee has been paid, it is non-refundable. Cancellation after connection does not entitle either party to a refund of the connection fee.
Traveler withdrawal: Travelers may withdraw from an accepted order by notifying the Platform. Repeated or late withdrawals may impact the traveler’s reliability score and platform standing.

Platform onboarding fee: The one-time KYC verification fee of ₹50 (Rupees Fifty) is strictly non-refundable. This fee covers identity verification costs. It is charged regardless of whether the user completes the onboarding process or subsequently uses the Platform.
Connection fee: The connection fee (per party) is strictly non-refundable once paid. This fee is charged to unlock chat and identity exchange between the buyer and the traveler. It is non-refundable regardless of whether the transaction is completed, cancelled, or disputed.

All refund requests arising from disputes must be raised within 7 days of the expected delivery date via the Platform’s in-app dispute system.
The Platform’s internal dispute resolution team will review each case, including any evidence submitted by both the buyer and the traveler.
The Platform’s determination on refund eligibility and the refund amount, if any, is final and binding on all parties.
Claims raised after the 7-day dispute window may be dismissed at the Platform’s discretion.

For any questions regarding refunds or cancellations, please contact us at hello@frilpp.com. We aim to respond within 2 business days.

For the complete platform rules and liability terms, read our Terms of Service. For details on data collection and sharing, see our Privacy Policy.