How It Works
Buy from anywhere. Deliver to India.
A step-by-step guide to how ParcelPal connects Indian buyers with verified international travelers — safely, compliantly, and affordably.
Post Your Request
Describe the product you want from abroad and set your estimated price in INR. ParcelPal validates your price against market references to ensure it is within fair market value.
Price validated against market references — listings deviating over 25% are flagged
Review Delivery Requests
Verified travelers on matching routes will request to deliver your item with their proposed delivery fee and trip dates. Compare requests and choose the best fit.
All travelers are KYC-verified with Aadhaar/PAN and passport checks
Pay & Connect
Pay a one-time connection fee to unlock the ability to accept delivery requests. This fee is per posting — you pay once regardless of how many travelers have requested. Accept your preferred request to get connected.
Coordinate via Chat
Chat directly with your traveler through secure in-app messaging. Agree on purchase details, delivery method, and settle the product cost directly.
Encrypted messaging — only connected parties can access the chat
Receive Your Item
Your traveler brings the item to India on their trip and arranges an in-person handover at a mutually agreed location.
Confirm Delivery
Inspect the item and confirm receipt in the app to complete the order. If anything is wrong, you can raise a dispute within 7 days of the expected delivery date.
7-day dispute window with full audit trail and structured resolution
Visual Guide
See the real product
Actual screenshots from ParcelPal — every screen you will use, from posting a request to completing delivery.
Post Your Request
Describe what you want, set your estimated price, and specify origin and destination cities.
Your Dashboard
Track all your orders in one place — see status, delivery offers, and manage everything.
Review Delivery Offers
Verified travelers on your route will send delivery requests with their fee and trip dates. Chat, negotiate, and finalize the deal.
Chat with Your Traveler
Connect through secure in-app messaging to coordinate purchase details and delivery logistics.
Track Progress
Follow your order through every stage — deal confirmed, purchased, in transit, delivered. Get notified at each step.
Transparent pricing
Simple fee structure
No hidden charges, no commissions, no percentage cuts. Here is exactly what you pay.
KYC Verification Fee
A small one-time fee during onboarding covers identity verification costs. Non-refundable. You pay it once and your account is verified for life.
One-time, non-refundable
Connection Fee
A one-time fee per order to unlock chat and contact exchange. Buyers pay when delivery requests are available. Travelers pay when their request is accepted. No per-request charges.
Per order, non-refundable
Product Cost
Settled directly between buyer and traveler. ParcelPal does not process or hold product payments. No commissions, no percentage cuts, no hidden charges.
Direct settlement, zero platform cut
Escrow-based payment protection for product costs is coming soon.
Your protection
Safety at every step
Identity Verification
Every user completes KYC with government-issued ID and passport checks before transacting.
Price Validation
Automated checks against market prices prevent inflated listings and suspicious patterns.
Dispute Resolution
Structured dispute process with audit trails, evidence submission, and binding resolution.
Encrypted Communication
All chat and data transmission uses HTTPS encryption. Only connected parties can access messages.